When you are moving or expanding your operations to another country, one of the key elements for your new project is the building; even more when your firm is looking for special requirements to keep running the business smoothly offshore.

Coyol Free Zone as an expert in Project Administration  has broad experience in this area, as supported by multiple success stories of multinationals engaged in exporting products to other countries.

In the path of reifying a perfect workplace for your company, Coyol Free Zone makes sure that the process of construction, from its conception, through the permit acquisition proceedings, and until the project successfully ends, is all simple and straightforward as the client might like. This can be accomplished with the Quality Management System ISO-9001 run by our engineering team, being a guide to all construction projects built in the Free Trade Zone.

“Following an ISO-9001 means that we have a standardized administration system for our construction projects. Everything is written down, everything is traceable… and furthermore, we have indicators to monitor the performance of the department’s results. Thanks to this system, we can learn from previous projects and generate continuous improvement,” commented Carlos Wong, General Director of Coyol Free Zone.

What is a Quality Management System ISO-9001?

Coyol Free Zone’s Quality Management System ISO-9001 was put into place in 2015 and seeks to ensure the construction of first-class infrastructure for companies operating in the Free Trade Zone. Its main goal is to guarantee that the clients’ needs in terms of time, cost, safety, and quality in the project, are properly met.

For this purpose, this system has four macroprocesses:

  • Project Management
  • Financial Management
  • Human Resources
  • Quality Management

Each one of these processes is made up of a set of manuals, policies, and indicators that are related to areas such as project design, preventive action, corrective action, scheduling, payments, charges, billing, recruitment, and training for workers.

In addition, to ensure customer satisfaction via the continuous improvement of construction processes, the quality management system makes each completed project undergo an evaluation phase. This evaluation seeks to determine the client’s perspective, study the quality of the process, and identify improvement areas for future projects.

The Quality Management System is led by a team of four representatives from different business areas – each one responsible for one of the system’s macroprocesses.

The system involves all Coyol Free Zone’s employees through a digital platform, which holds all the necessary documents for a project. In this way, anyone can suggest changes in the process and, if needed, the person in charge of any macroprocess may consider such suggestions for further improvement.

Internal and external audits are also conducted. The internal audit team is composed of people from different business areas and is supported by the Applus Certification.

“The greatest advantage of having a Quality Management System like ours is that it standardizes the service we provide, and works as a guideline for employees as well as for anyone who joins the team,” Wong added.